Our promise
Every Chibiyo figurine is made just for you, from photos of your own pet. Because each piece is custom, our refund rules depend on whether printing has started.
Before printing starts: full refund
After you pay, we send you a 3D preview of your figurine by email.
- You get 1 free revision of the preview.
- If you are not happy with the preview and decline it, we give you a full refund, as long as printing has not started.
- To decline the preview, simply reply to the preview email or write to info@chibiyo.com.
After printing starts
Once printing has started, your figurine is a personalized product made only for you. For this reason, we cannot accept returns or give refunds for a change of mind (for example, if you no longer want the figurine).
Broken or defective figurine
If your figurine arrives broken or defective, we will replace it or refund you, at our choice or as agreed with you.
- Email info@chibiyo.com within 14 days of delivery.
- Include your order number and a photo of the damage (and of the package, if possible).
- We will reply with the next steps. You do not need to send the figurine back unless we ask you to.
How refunds are paid
Approved refunds are issued to the original payment method. Your bank or card issuer may take a few business days to show the refund.
Questions
Write to us at info@chibiyo.com.
Last updated: October 6, 2026